Returns and warranty

Returning a working item

Under the store’s additional voluntary policy, you may request a return within 14 days of receiving your purchase. The item must be undamaged and its packaging unopened.

You arrange and pay for return shipping when returning a working item on your own initiative. Contact the store before sending it to arrange the handover and refund.

This voluntary policy does not replace statutory exchange or return rights.

Faulty item or incorrect order

If an item is faulty or you received the wrong item, provide your order number, model and a description of the problem. Include photographs where possible. Agree shipping arrangements with the store first.

For a confirmed defect, the store reimburses the agreed shipping cost to the store. Keep the carrier’s receipt. Notebook Merkezi pays for shipping the item back to you.

If the wrong item was sent, contact us to arrange correction of the order and transport separately. This is not a voluntary return of a working purchase.

Faulty items undergo a quality assessment. The outcome is handled in accordance with the findings and the customer’s statutory rights.

Warranty service

The warranty period is stated on the certificate for the individual item and starts on the sale date. Confirm the period for your chosen model before buying.

The laptop warranty certificate provides for diagnostics and warranty repair within 7 working days. If disputed issues arise during diagnostics, this may extend to 14 working days.

If warranty repair is impossible, the certificate provides for replacement, taking the item’s completeness and condition into account. Statutory customer rights remain unaffected.

Follow the manufacturer’s operating instructions. Assessment considers the cause of a fault and any connection with damage, liquid ingress, misuse or third-party intervention. These circumstances are assessed in relation to the specific fault.

Restoring preinstalled software — Windows, drivers and antivirus — is a separate paid service under the certificate. The price is agreed beforehand.

Preparing your request

Contact the store with the purchase date, model, serial number and a description of the issue. Have your order number, receipt or warranty certificate ready if available. If documents are missing, tell us: a purchase can be supported by other evidence.

Back up important data before handing over a laptop or storage device. Pack it securely for transport and agree which accessories to include with the store.

After assessment, the store will explain the findings and agree the next steps with you.